Returns Information

No Fuss Returns Policy

At Nuova Covers, we are committed to delivering not only quality products but also a seamless shopping experience. We understand that sometimes an item may not quite meet your expectations. Please know that your satisfaction is our priority. To ensure that you always have a pleasant experience shopping with us, we offer a 30-day return policy. If, for any reason, the product didn't meet your needs, you may return it within 30 days of receipt. To initiate a return please go to our Returns (RMA) request page.

Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

The refund will be returned to the original payment account. If you have any special requests, please let us know in advance.

Lost package / Package issue

Package status shows ‘in transit’ for 7 days or less: This situation may be quite standard, so we kindly ask you to wait patiently or contact the carrier directly. Should the package remain ‘in transit’ for more than 7 days, please reach out to us and we will take the necessary steps to investigate the case with the carrier and ensure proper follow-up.

Package arrive Damaged: Should you receive a damaged package, please contact us within 7 days of delivery. Unfortunately, claims made after this period cannot be accepted. You will be required to provide photographs or videos of both the external packaging and the damaged products. A member from our support team will respond within 1-2 business days to evaluate the situation, at which point we will determine whether a replacement or refund is appropriate.

Package Lost: If you suspect that your package has been lost, please contact us within 7 days of the expected delivery date; we regret that we cannot accept claims submitted after this time frame. You will be required to provide a detailed description of the situation. A member from our support team will respond to your inquiry within 1-2 business days, and after assessing the specific situation, a decision will be made whether to reship the item or issue a refund.